ESP® Program Forges Relationship With "People I Can Trust"
"The ESP® Program allows me to have a close, continuing relationship with the people who created the power behind my airplane."
"The ESP® Program allows me to have a close, continuing relationship with the people who created the power behind my airplane," says Walt Malinowski who holds a single-pilot certification for the Embraer Phenom 100 he’s owned since 2009. "I feel like a part of the Pratt and Whitney Canada family; I am among people I can trust, and I have full confidence in their engine maintenance skills." P&WC’s Eagle Service™ Plan (ESP® Program) is a Pay-per-Hour engine service plan that provides peace of mind, allowing operators to accurately budget their maintenance costs and spread them over the life of their engine.
That’s strong praise coming from a hard-nosed businessman and entrepreneur, but Mr. Malinowski’s history with P&WC is an extensive – and personal – one. Prior to acquiring the Phenom, he owned a Piper Mirage for 10 years during which time he gained great respect for the iconic PT6A engine that powered it and the P&WC brand it carried.
"I went to the P&WC operators’ school in Montreal for the PT6A engine," he says, "and the quality and thorough nature of the presentation by P&WC staff was one of the reasons why I was so anxious to move to another P&WC-powered aircraft."
A Vietnam veteran who now lives in McLean, Virginia, Mr. Malinowski worked for NASA and the US Department of Energy. He also created and later sold a successful government services contracting firm. His flying these days takes him to visit friends and business associates throughout the United States, often with family (his wife and eldest daughter are also pilots) aboard.
He says he was drawn to the Phenom 100 because the two PW617F-E engines effectively power him quickly above any weather he might encounter. They also get him to his destination fast, allowing him to arrive more rested and able to focus on the purpose of his trip.
Mr. Malinowski is passionate about flight; even after so many years as a pilot, he has never lost the thrill he feels as he lifts off from the tarmac, a feeling enhanced by the power of jet engine technology. "Flying is the physical embodiment of freedom, the mastery of gravity," he says. "So every time I fly I am amazed and possessed with a feeling of accomplishment."
He said he enrolled his engines in the ESP® Program because of the peace of mind it provided in terms of knowing what his long-term maintenance costs would be.
"I depend upon P&WC engines and trust them with my life and the lives of my loved ones," Mr. Malinowski says. "I know that if there is a need for help, P&WC will be there through the ESP® Program." He adds that he also takes comfort in knowing his engines are monitored through the program, ensuring that they remain healthy and that the need for field assistance is minimized.
"I take the statement 'Dependable Engines' not as a slogan or a sales pitch, but as a statement of fact," he concludes. "And with the ESP® Program, I know I have P&WC’s full commitment to back it up."
Private Pilot Finds Peace of Mind Flying with ESP® Program
"I get the security of knowing in advance the cost of major engine maintenance and the peace of mind that comes from having a Pratt & Whitney Canada team to back me up wherever I go in the world."
When owner-pilot John Springthorpe is flying his single-engine TBM850, made by DAHER-SOCATA, in and out of sometimes challenging airports in Europe and South America, the one thing he doesn’t worry about is the maintenance of his PT6A engine that powers his aircraft. Since 2010, Mr. Springthorpe has enrolled his engine in Pratt & Whitney Canada’s Eagle Service™ Plan (ESP® Program). The ESP® Program is a Pay-per-Hour engine service plan that provides peace of mind, allowing operators to accurately budget their maintenance costs and spread them over the life of their engine.
"For me, the ESP® Program makes sense," says Mr. Springthorpe. "I get the security of knowing in advance the cost of major engine maintenance and the peace of mind that comes from having a Pratt & Whitney Canada team to back me up wherever I go in the world."
Mr. Springthorpe is President of SouthData, a firm which specializes in providing outsourced business services such as the printing and mailing of documents and re-imaging. The company has offices in Mr. Springthorpe’s home town of Mount Airy, North Carolina and in Mobile, Alabama and Tempe, Arizona. A pilot since 1985, he routinely flies his TBM850 to his other two offices and to visit equipment vendors in Illinois, New York, Massachusetts and Florida.
He relies on his engine being in tip-top shape at all times. "My aircraft is a tool for my business – it needs to start and go when I need it to, so the reliability of the engine is of paramount importance."
"I learned about the ESP® Program at a conference in 2010," Mr. Springthorpe says, "and it was clear that it would suit my circumstances. I know that wherever I go, I have access to a Pratt & Whitney Canada facility and when I call the company they know who I am."
Mr. Springthorpe has flown to Europe with his son and in early 2012 he toured Columbia, Ecuador, Peru, Chile, Argentina, Brazil and French Guiana with his wife on what he describes as a "great adventure."
"Flying is freedom. I get to choose my destination, my schedule and my companions. I get to see things most people never get to see."
Having owned a number of other aircraft in the past Mr. Springthorpe says he feels "well supported" whenever he climbs into the cockpit of his TMB850, and not just because of his enrolment in the ESP® Program.
"The PT6A has never failed me; never the slightest hiccup. I can’t say enough about the engine. I have flown it over the ice fields of Greenland and feel I can go anywhere in the world. I wouldn’t do this with any other power plant."
Flying is freedom. And flying with the ESP® Program means freedom from worrying about unpleasant surprises when it comes to your engine maintenance.
Driving Dispatch Availability With P&WC’s ESP® Program
"Ask Ryan Donahue at Nashville-area aviation services company Corporate Flight Management what rich and famous Country and Western stars patronize his firm’s services and you won’t get a word out of him."
But ask him why he enrolls his Pratt & Whitney Canada engines in P&WC’s Eagle Service™ Plan (ESP® Program) you’ll find him far more talkative, engine maintenance not requiring professional discretion. The ESP® Program is a Pay-per-Hour engine service plan that provides peace of mind, allowing operators to accurately budget their maintenance costs and spread them over the life of their engine.
“The biggest advantage to having our P&WC engines enrolled in the ESP® Program is knowing what our maintenance costs are, with no surprises,” says Mr. Donahue, the firm’s Vice-President, Aircraft Maintenance. “We always recommend Pay-per-Hour to the owners of the aircraft that we manage.”
Corporate Flight Management’s main operation is located in Smyrna, Tennessee, flying from the John C. Tune Airport. It also operates from facilities in Danbury, Connecticut (Danbury Municipal Airport), White Plains, New York (Westchester County Airport) and Teterboro, New Jersey (Teterboro Airport). In addition to charter services (the company operates 12 jet aircraft and nine turboprops), Corporate Flight Management also provides aircraft sales, management, maintenance and Fixed Base Operator (FBO) services.
Among the company’s fleet are two Embraer Phenom 100 aircraft (PW617F-E engines), two King Air B200 (PT6A-42), two Citation V (JT-15D-5A) and a Cessna Sovereign (PW306C).
“The dispatch availability of our own fleet and those aircraft that we operate for others is a critical factor,” says Mr. Donahue, “so maintenance is always a top priority for all of our 200 employees.”
He notes that Corporate Flight Management’s experience in aircraft sales shows that aircraft covered by Pay-per-Hour maintenance programs offered by the engine manufacture routinely command a higher re-sale value.
But it’s the responsive service he receives from Pratt & Whitney Canada customer service that has him most sold on the ESP® Program.
“A couple of years ago we had a problem with an engine on one of our Phenom 100 aircraft,” Mr. Donahue says. “We contacted Pratt and Whitney Canada and they quickly shipped a replacement engine that helped keep our down time to a minimum. It was very professionally handled and things turned very well for us, we were very happy.”
Paving the Road to Safety With ESP® Program Gold
When asked what his top priority is as Director of Maintenance at Chantilly Air, John Quinn’s response is simple: “safety.” But as with any DOM, achieving safety is a complex, multi-faceted task that’s long on planning and on attention to detail.
One of the strategies Mr. Quinn employs is to enroll his Pratt & Whitney Canada engines in the P&WC Eagle Service™ Plan (ESP® Program). The ESP® Program is a Pay-per-Hour engine service plan that provides peace of mind, allowing operators to accurately budget their maintenance costs and spread them over the life of their engine.
Chantilly Air is an Aviation Services Company based in Manassas, Virginia. In addition to jet charters, it provides aircraft maintenance, management, storage, ground support and aircraft sales and acquisitions. It holds the highest ratings available for its exemplary safety record, superior equipment and processes and strict adherence to best industry practices.
“As a DOM, my priority is safety and keeping the engines flying reliably,” says Mr. Quinn, “And we rely on the ESP® Program to help us achieve just that.”
The company has six aircraft for charter including four LearJet 60 aircraft which are powered by PW305A engines. The engines are rolled in the ESP® Program Gold level which includes coverage for Mobile Repair Team (MRT) response to unscheduled AOG (aircraft on ground) situations.
“For our type of operation, the monthly budgeting we get for our engine maintenance is an ideal fit, it’s a real convenience,” says Mr. Quinn. “With the ESP® Program we know that if we have a problem Pratt & Whitney Canada can have a Mobile Repair Team (MRT) on site quickly to get us back into business.”
Chantilly Air is the largest, most established aircraft operator in the Washington, D.C. Metro area and is authorized to conduct flights at the Ronald Reagan Washington National Airport. The majority of Chantilly Air’s charter destinations are to U.S. locations but the company also flies into Mexico and vacation destinations in the Caribbean.
As for most everyone in business aviation, the past several years have been a challenge for Chantilly Air. The economic downturn has obliged the company to manage its assets strategically.
“Given that business has been down significantly since 2008, we are holding on to our aircraft longer than we might otherwise in a stronger market,” says Mr. Quinn. “So for that reason, a focus on maintenance, cost predictability, and eventual resale value is more important than ever.”